Terms of Use – ZIV STATION

Terms of Use – ZIV STATION App Last updated: 05/05/2026 Welcome to the ZIV STATION app. By registering and using our services, you agree to the terms below. We recommend that you read carefully before continuing. 1. Acceptance of Terms By creating your account and using the app or the charging stations available on the platform, you declare that you have read and agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the app or the chargers made available through the ZIV STATION platform. 2. About the ZIV STATION Platform ZIV STATION is a management and intermediation platform for electric vehicle charging. ZIV STATION provides the technology (app, payment system, and monitoring) that connects users to charging stations. The charging stations displayed in the app may be owned by ZIV STATION or by third parties (condominiums, companies, commercial establishments, or other partners) that use the ZIV STATION platform to manage their equipment. ZIV STATION is not necessarily the owner of all stations listed in the app. The responsibility for maintenance, installation, and physical conditions of the location where the station is installed may belong to the equipment owner or the space manager. 3. Registration and Account To use the app, you must create an account with name, CPF, email, phone, and payment method (Pix). The user must be at least 18 years old or legally emancipated to use the platform. The app cannot be used without registration. You are responsible for keeping your information correct and updated. The account is personal and non-transferable. 4. Use of the App and Stations The app allows you to buy credits and use available charging stations. When using a station, you must park correctly and respect local signage. Using the charger is like a temporary rental of the equipment, and must be done with care and following all instructions from the app and the station. Any accident, vehicle damage, or problem caused by misuse, improper use, incorrect parking, or failure to follow instructions is the sole and exclusive responsibility of the user. ZIV STATION is not responsible for any damage to the vehicle, whether electrical, mechanical, or structural, resulting from the use of the charging stations, except in cases of proven equipment defect. The user declares that their vehicle is in adequate condition to receive electric charging and assumes full responsibility for pre-existing problems in the vehicle's electrical system. 5. Payments and Credits Charges are prepaid. Credits are purchased by Pix. Credits do not expire and remain available until used. Payment data is treated with complete security. 6. Cancellations and Refunds You can request a full refund of purchased and unused credits. The request must be made to our support within 7 days of purchase. If credits have already been used, there is no partial refund. If you interrupt charging before completion, unused credits remain in your account. 7. User Responsibilities Use the charger correctly and ensure the safety of your vehicle. Do not commit fraud, such as improperly disputing payments. The user is fully responsible for any damage caused to ZIV STATION equipment or third-party equipment made available on the platform, including chargers, cables, connectors, and other components, whether through misuse, vandalism, negligence, or improper use. In case of damage to equipment, ZIV STATION or the station owner reserves the right to charge the responsible user for repair or replacement costs. The user assumes full responsibility for any damage, loss, or harm to their vehicle during or after using the charging stations, except in cases of proven equipment defect. In case of misuse, fraud, or non-compliance with these Terms, ZIV STATION may block your account or apply penalties, including removal of irregularly obtained credits. 8. ZIV STATION Responsibility ZIV STATION guarantees that the platform and its systems are suitable for normal operation. The company is only responsible for damages provably caused by equipment defects, subject to a technical report proving the failure. We are not responsible for external failures, such as power, internet, user misuse, traffic accidents, or any vehicle damage resulting from pre-existing problems in the vehicle's electrical system. We do not guarantee 100% availability of stations, as there may be maintenance or technical failures. ZIV STATION's maximum liability, under any circumstances, is limited to the value of credits purchased by the user and not used. For stations owned by third parties, ZIV STATION acts exclusively as a technology platform and is not responsible for site conditions, the property's electrical installations, or physical maintenance of equipment not under its direct management. 9. Privacy and Data Protection Your personal data is treated in accordance with the General Data Protection Law (LGPD). We use your data for service operation, sending notifications, and communications about the app. We may collect geolocation to indicate nearby stations. We do not share your data with third parties, except for legal obligation or future Terms updates, which will be previously communicated. 10. Communications and Notifications We may send push notifications, emails, or messages related to service operation, news, or promotions. You can manage your notification preferences directly in the app. 11. Fraud, Blocking, and Penalties Accounts that perform suspicious or fraudulent transactions may be suspended or blocked. Examples: multiple disputes without reason, app manipulation. Credits obtained irregularly may be cancelled. 12. Terms Updates The Terms of Use may be updated at any time. The latest version will always be available in the app. Continuing to use the app after the update means agreeing to the new conditions. 13. Account Deletion The user can delete their account directly in the app. Even after deletion, some data may be retained by ZIV STATION to comply with legal and regulatory obligations. 14. Forum and Legislation These Terms are governed by Brazilian laws. To resolve any disputes, the forum of the District of Águas Claras – DF is elected, with waiver of any other, however privileged it may be. 📞 Support via WhatsApp: (61) 99523-9220 📧 Email: suporte@zev.mobi