Privacy Policy – ZIV STATION

Privacy Policy – ZIV STATION Last updated: 05/05/2026 ZIV STATION values the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect your personal data when using our application and electric vehicle charging services. By using the ZIV STATION application, you agree to the practices described in this Policy. 1. Data We Collect When you register and use the platform, we collect the following data: • Registration data: full name, CPF (tax ID), e-mail, phone number. • Payment data: information required to process payments via Pix. ZIV STATION does not directly store banking details. • Usage data: charging history, amounts, stations used, usage times. • Location data: device geolocation to display nearby charging stations (only when authorized by the user). • Device data: model, operating system, app version, push notification identifiers. 2. How We Use Your Data We use your personal data to: • Operate and maintain the charging service. • Process payments and manage credits. • Send notifications about charging status, app updates, and promotions. • Display nearby charging stations based on your location. • Prevent fraud and ensure platform security. • Comply with legal and regulatory obligations. • Issue service invoices (NFS-e) when applicable. 3. Data Sharing ZIV STATION does not sell your personal data. We may share information with: • Payment processors: to facilitate financial transactions via Pix. • Station owners: minimum data necessary for the operation and management of third-party charging stations using the platform. • Public authorities: when required by law, court order, or applicable regulation. • Service providers: companies that assist in platform operation (hosting, monitoring, sending notifications), always under confidentiality obligations. 4. Storage and Security Your data is stored on secure servers with encryption and appropriate access controls. We adopt technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. No system is 100% secure. In the event of a security incident that may affect your data, we will take appropriate measures and notify users and authorities as required by the LGPD. 5. Your Rights (LGPD) In accordance with the General Data Protection Law (Law No. 13,709/2018), you have the right to: • Confirm the existence of processing of your data. • Access your personal data. • Correct incomplete, inaccurate, or outdated data. • Request anonymization, blocking, or deletion of unnecessary data. • Request data portability to another service provider. • Revoke consent at any time. • Request deletion of personal data processed based on consent. To exercise these rights, contact us at suporte@zev.mobi. 6. Data Retention Your data will be retained as long as your account is active or as necessary to fulfill legal obligations, resolve disputes, and enforce our agreements. After account deletion, some data may be retained for up to 5 years to comply with tax and legal obligations. 7. Minors' Data The ZIV STATION platform is intended for users aged 18 and over. We do not intentionally collect data from minors. 8. Geolocation Location data collection is optional and depends on your authorization. You can disable location sharing in your device settings at any time. 9. Notifications We may send push notifications related to charging sessions, promotions, and service updates. You can manage your notification preferences directly in the app or in your device settings. 10. Changes to this Policy This Privacy Policy may be updated periodically. The most recent version will always be available in the application. Continued use of the app after changes implies acceptance of the new conditions. 11. Contact For questions, requests, or to exercise your rights: 📧 E-mail: suporte@zev.mobi 📞 WhatsApp: +55 (61) 99523-9220